Payments

    Refund

    Returning money to a customer for a paid invoice or a portion of it.

    Definition

    Full or partial. Refunds reverse via the original payment method and typically settle in 5–10 days. Always document the reason and issue a credit note for the AR books.

    Related terms

    Credit note

    A document issued by a seller that reduces the amount a buyer owes.

    Chargeback

    A forced refund initiated by the customer's card issuer disputing the charge.

    Void invoice

    An invoice cancelled by zeroing its total while keeping its record.