Chargeback: definition, example, and why it matters

Chargebacks hit you with a $15–$30 fee plus the refunded amount, and damage your processor rating. Win them by submitting the signed quote, scope of work, photos, and SMS conversation as evidence.

• Short definition. A forced refund initiated by the customer's card issuer disputing the charge.
• Category. Chargeback is a payments term used by service businesses when billing customers.
• How Glo Invoice handles it. Glo Invoice builds chargeback into the invoice itself, so you don't track it on paper or in a spreadsheet.

Frequently asked questions

What does chargeback mean?

Chargebacks hit you with a $15–$30 fee plus the refunded amount, and damage your processor rating. Win them by submitting the signed quote, scope of work, photos, and SMS conversation as evidence.

Related terms

• Refund — Returning money to a customer for a paid invoice or a portion of it.
• Stripe — A payment processor that lets businesses accept cards, ACH, and wallets online.