Invoicing

    Void invoice

    An invoice cancelled by zeroing its total while keeping its record.

    Definition

    Voiding preserves the invoice number in the audit trail — deleting destroys it. Always void instead of deleting once an invoice has been sent or seen by the customer.

    Related terms

    Invoice

    A document a business sends a customer requesting payment for goods or services.

    Credit note

    A document issued by a seller that reduces the amount a buyer owes.

    Audit trail

    A complete chronological record of every change made to a financial document.